Quality Processes and Procedures:

Building Your Project Right the First Time

Quality is planned, executed, and tracked from preconstruction through construction and past final completion. By embedding quality activities into our processes and procedures, we focus on building your project right the first time.

Quality is a Culture

Cullen has fully incorporated quality into our culture, similar to our approach to safety. Our approach focuses on identifying and eliminating potential issues before they become issues. Your project is supported by a team of internal (office) and external (field) individuals that have put procedures and process in place that ensure quality on every project. From contracts that are written to the finishing touches in the field, Cullen employees and tradespeople are provided the training and tools to produce quality results.

The Eight Quality Management Principles

Cullen delivers its professional services to clients through:

• Customer Focus: In business for 121 years
• Leadership-4th Generation
• Expertise: Specialized Divisions
• Process approach to delivery - Repeat Clients
• System approach to management - Strategic Planning
• Continual improvement - Process Improvement Department
• Mutually beneficial supplier relationships - Fair profit and long-standing relationships.

Richard Cullen

VP of Field Operations

Richard has 31 years of construction experience and has been the VP of Field Operations since 1995.

During that time, Richard has initiated and established a number of important programs, including Lean Construction Techniques and Construction Best Practices, Process Improvement Department, Comprehensive Safety Program, Daily End of Shift Meetings, field applications of Building Information Modeling (BIM), and Site-Specific Recycling.